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Move the camera closer to the host router and ensure it has a good and stable connection.Then turn on the camera and check if the SD card could be recognized. Turn off the camera, remove and re-insert the SD card several times.If the SD card cannot be recognized by the computer at all or it is tested to be fake or bad (with errors), it may be damaged and it’s suggested to use a new one.

Here is more suggestion to verify an SD card. Check if the SD card can be recognized by the computer and test the card with third-party software such as H2testW to ensure the SD card is good. Insert the SD card into a computer with an SD card reader.Note: Ensure your camera firmware and app version are up-to-date before you try the suggestions. Cannot format/initialize the SD card successfully on the Tapo app.The SD card cannot be identified/recognized or it may show 'problem with SD card'.You may encounter the following problems: This FAQ will tell you what to do if you encounter issues.

Users may not always be able to get the SD card work properly on the camera due to some interference. Please format the SD card on the Tapo app before starting using it. The Tapo C110/C210 supports micro-SD cards with up to 256 GB. The Tapo C100/C200/C310/TC60/TC70 supports micro-SD cards with up to 128GB capacity. Note: The micro SD card is not included with the purchase of the camera.